Merrick, NY--This week’s videos in The Centurion’s ongoing series concentrate on the customer experience. The first one speaks to elevating the customer’s experience in an actionable way and managing guests’ emotions. The second almost seems like a commercial, but stick with it—it’s a worthwhile watch. The last takes a quick look at Apple, its people and its mission. Watch on!
4 Ways to Elevate the Customer's Experience, with Mark Sanborn, Customer Service Keynote Speaker
Learn the four ways to elevate your customer’s experience. Click here to watch.
Customer Experience as a Competitive Advantage, by PwC US
Your customers see ads upon ads each day, so many that they become background. Click here to watch and see how your business can stand out.
The Secrets Behind Apple's Great Customer Service, from Business Insider
Find out why Apple’s specialists are so successful and why Apple is so well known for its great customer experience. Click here to watch.