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Brad Campbell and John Liebler Join Clientbook Executive Team July 15, 2025 (0 comments)
Lehi, UT--Clientbook, the jewelry CRM and clienteling platform, has hired two long-time jewelry industry professionals: Brad Campbell as VP of Business Development and John Liebler as VP of Operations.
Both bring decades of experience across the jewelry landscape and their addition “marks a major turning point for Clientbook’s future,” the company said in a statement.
[Brad Campbell]
Campbell’s background spans both retail operations and vendor partnerships. Most recently as the COO of Harry Ritchies, Campbell led a full Clientbook rollout across the chain. He has also held key leadership positions at IDD and Gabriel & Co.
“Clientbook sits at the intersection of two worlds I care deeply about—brand storytelling and relationship-based selling,” said Campbell. “I’m thrilled to help more brands and retailers partner with Clientbook to elevate the in-store experience and drive long-term customer loyalty.”
In his new role, Campbell will expand Clientbook’s Brand Partnership Program and work directly with large retailers and jewelry brands to drive relationships between brands and sales associates.
Liebler, with over 35 years of retail operations experience in the jewelry industry, has spent his career optimizing in-store processes, empowering sales associates and improving clienteling performance at scale.
[John Liebler]
“Clienteling isn’t just a trend. It’s a business model,” said Liebler. “Clientbook gives jewelers the structure and tools to deliver personalized service every day. I’ve seen firsthand how transformational it can be, and I’m excited to help more jewelers tap into that potential.”
“Brad and John are critical to the future of Clientbook,” says Brandon Wright, CEO of Clientbook. “Their experience and unique skillsets will help take what is already best-in-class clienteling software and add a level of jewelry industry expertise that is unmatched.”
Clientbook has recently launched Managed Services, which provide jewelers with on-site visits, best-practice playbooks and training modules to help their sales teams get the most out of the platform. The company said Campbell and Liebler will play key roles in shaping this new program.