Classifieds

Imagine Designs is a jewelry manufacturer serving the industry for over forty years. The Account Manager is a vital role in our operation, coordinating with many facets of the business to ensure timely execution of customer orders, accurate inventory control, and an efficient workflow. The Account Manager will be responsible for managing customers’ orders.
 Responsibilities:
• Engage clients and provide superior customer service through open communication
• Oversee customer stock and special orders to ensure on time delivery
• Place and monitor orders through internal systems
• Confirm order integrity and accurately invoice
• Engage, build, and sustain relationships through interactive communication
• Provide custom quotes based on customer needs/wants
• Proactively provide status updates to management and customers
• Assist customers with product inquiries and special order requests
• Partner with factories on custom design needs and timeframes
• Resolve order discrepancies
• Identify process improvement opportunities to improve efficiencies
• Support other areas of business as needed
Qualifications/Experience:
• College diploma and/or equivalent work experience
• Luxury, jewelry or fashion industry preferred
• Ability to work in fast-paced environment, requiring the ability to prioritize and multi-task while remaining organized
• Ability to work well in small teams, coordinating between different departments to prioritize & process inbound/outbound transactions, as well as work independently with support from co-workers
• Must be able to professionally interact with team members and customers/suppliers through verbal and written communication and have the ability to take and understand directions
• Proficiency in Microsoft Excel required
• Fluency with Microsoft Outlook, PowerPoint, and Word preferred
• Familiarity with customer order management software preferred
• Familiarity with EDI and CommerceHub order processing systems preferred
• A high attention to detail and accuracy in recording data is required
• Have strong customer service and computer skills
• Strong math skills required for custom quoting
All resumes should be sent to mail@imaginedesigns.com. Imagine Designs is located in Great Neck, NY with close proximity to Queens and NY , with easy access to LIRR and MTA Bus.