Merrick, NY—Much as we don’t want to, sometimes there’s no choice but to tell the customer “no.” Don’t we all need a quick refresher in saying ‘No’ to our customers, especially when they have their heart set on something we can’t deliver? Wouldn’t we all love to find new ways to say no that are respectful and still encourages them to keep in contact? In this week’s Centurion Video Series, we look at several ways to say ‘no.’ Check out three ideas here and look for even more in our Sales Strategies Newsletter tomorrow. Watch on! Image at left: chrislema.com
How to Say No Without Alienating Your Customer: Customer Service Training Videos | Don Crawley
Get your alternative answer ready – don’t say no without a suggestion, says this short video. Click here or on the image below to watch.
Customer Service Phrase to Avoid - "We Can't Do That" | Shep Hyken
Teach your employees what to do when they don’t know – saying "no" should not be the default! Click here or on the image below to watch.
The Art of Saying No: Kenny Nguyen at TEDxLSU | TEDx Talks
Knowing when and why to say no is important, both for yourself and your employees. Click here or on the image below for some pointers.