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Top-Notch Education Dominates at Centurion 2020 January 08, 2020 (0 comments)

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Phoenix, AZ--Centurion 2020 offers retailers an amazing education opportunity each morning at Centurion! 

Join us for an Innovative Full Hour of Business Training Each Morning by Disney Institute featuring LEADERSHIP on Wednesday; EMPLOYEE ENGAGEMENT on Thursday and QUALITY SERVICE on Friday.

LEADERSHIP: WEDNESDAY

Sponsored by Smart Age 

AGENDA:

General Welcome & Introductions

Your Disney Institute facilitator makes introductions and sets the stage for how participants are going to reimagine leadership excellence.

What Exactly Does Disney Do Differently?

Participants learn how Walt Disney Parks and Resorts tends to think about leadership excellence differently than other companies. 

The Leadership Imperative

If leadership is defined by a person’s traits and behavior, then vision and values become crucial elements in how a leader functions within an organization. Participants learn how Disney’s leaders use the Leadership Lens to look at the future through the lens of established values, as well as how values remain consistent while the vision can and must change over time to ensure a vibrant organization.

A Leader’s Vision

Participants learn that the vision for their part of the organization must be worded in a way that is engaging and inspiring. A vision must describe who you want to become over the long term, which requires inspirational concepts and messaging.

Activity: Vacation Visualization

Wrap-up & Close

 

EMPLOYEE ENGAGEMENT: THURSDAY

Sponsored by iShowcase 

AGENDA:

General Welcome & Introductions

Your Disney Institute facilitator makes introductions and sets the stage for how participants are going to reimagine employee engagement excellence.

What Exactly Does Disney Do Differently?

Participants learn how Walt Disney Parks and Resorts tends to think about employee engagement excellence differently than other companies.

Desired Behaviors Defined

Participants learn the definition of behavior, how it relates to the company culture, and how a healthy culture is created when the desired good behaviors are exhibited by employees. They also learn that employee engagement is deeply rooted in the culture of their organization.

The Importance of Culture in Your Selection Process

Participants learn that the purpose of recruiting is to find a mutually agreed cultural fit. It gives right-fit candidates a chance to get excited about you, and it gives wrong-fit candidates a way to self-select out.

Culturally Based Behaviors

Every training event has an opportunity for cultural immersion. Participants also learn how Walt Disney Parks and Resorts does training at Disney University, which provides training for the Company’s parks and resorts from around the world.

Genuine Care

Genuine care goes way beyond standard employment benefits (i.e., health, dental, and vision). Participants understand how genuine care pertains to the intentional concern for the well being of each person at Centurion.

Wrap-up & Close

 

QUALITY SERVICE: FRIDAY

Sponsored by Diamond Producers Association

AGENDA

General Welcome & Introductions

Your Disney Institute facilitator makes introductions and sets the stage for how participants are going to reimagine quality service excellence.

What Exactly Does Disney Do Differently?

Participants learn how Walt Disney Parks and Resorts tends to think about quality service excellence differently than other companies.

Exceptional Service is Achievable.

Disney Institute explains how exceptional customer service results from an integrated systems approach. Participants learn the three areas that the Walt Disney Parks and Resorts excels in for achieving exceptional service results.

Emotional Connections

Participants learn that creating an emotional connection with customers is more powerful than connecting with them on a rational level alone. Combining a rational connection with an emotional one reaches deep into the core of customers, since you are speaking to them on a holistic level.

Service Drives Differentiation

Participants learn that service drives differentiation because exceptional service ruptures stereotypes, those preconceived notions customers have about companies or industries.

Wrap-up & Close

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