Sales Strategy
Be A Better Leader And Sales Professional: Start by Listening! | January 20, 2016 (0 comments)
Merrick, NY—There’s more to being a leader than listening, but really hearing what someone has to say is a great way to begin. Whether you’re managing one employee or hundreds, stopping and listening to your employees is vital. It’s easy to listen to customers; that’s your job. You may think it’s your employees’ job to listen to you, but it’s also your job to listen—and hear—what they have to say.
Many of us listen by planning our next reply in our heads. That’s not really listening. Next time, turn your reply off and hear what they are saying. Or maybe we are multi-tasking, planning our next work project. That’s not listening, although it may appear to be.
Listening helps you understand the person you are talking to. It helps you connect and build rapport.
The bottom line: When you really listen to someone, then they are more open to listening to you.
Don’t we all just want to be heard? Start by listening.
Additional resources: Here’s a great video about listening (from a master negotiator): Power of Listening, TEDxSanDiego. And here a story about two other traits that help make a great leader (after listening): Three Ways to Gain Cooperation and Increase Engagement
Top image: successyeti.com