Skip to main content Navigation

Sales Strategy

Exclusive Video Interview! Jeweler Olivia Cornell, Rochester, NY |  July 15, 2020 (1 comment)


Rochester, NY--Jeweler Olivia Cornell of Cornell’s Jewelers in Rochester, NY, talks to The Centurion about reuniting staff with a quarantini party (with the store’s signature Cornell-tini cocktail that goes down “too easy,” in Cornell’s words). She also she talks about managing traffic (and irate customers) to comply with social distancing, making their numbers, and the categories that customers are shopping for. 

Cornell’s also has a process for taking in rings for repairs: customers must drop them into a special jar with cleaning and sterilizing solution first, then store staff will use a tweezers to retrieve them and examine them for the repair.

Click here to watch.

Share This:

Comments (1):

What a great interview, Caroline!  Thank you, Olivia, for sharing such a creative approach to doing business while protecting the well-being of your team and your customers.

By Kevin Reilly on Jul 22nd, 2020 at 12:35pm

Leave a Comment:

Human Check