Sales Strategy
So, What’s YOUR Number? When and How to Ask For Client Contact Information | April 11, 2018 (0 comments)
Tampa, FL--The four critical data pieces of customer contact information are:
- Customer First and Last Name
- Cell Phone
- Email Address
- Preferred method of contact
Here's How To Get Their Name. This is easy. Once you have quickly connected with the client, simply:
- Extend your hand (place it within their "space" if necessary to get them to take your hand)
- Look them in the eyes
- Say, "By the way, my name is ______________. You Are...?"
- To remember it, associate it with a famous person's name; i.e. Jennifer becomes Jennifer "Lopez," Kim becomes "Lil Kim."
- Try it. It works!
NOTE: Before introducing yourself, you must first earn the right to do it by connecting!
Here's How To Get Their Cell Phone & Email Address. People will only give you this information if they understand the value of providing it. Jewelry clients see the value for the following reasons:
- You need it to solve their problem
- You need it to advise them that their repair is ready
- You need it to save them money
- You need it to give them information that only you can provide
- You need it to save them time
- You need it to confirm their appointment
Always ask for their preferred method of contact, which reassures them you won't be pinging them with texts they don't want or filling their email box when they're trying to keep it clean.
Terry Sisco is CEO of Exsellerate, Inc., funny-maker, uplifter, mischief maker, father. Exsellerate has revolutionized retail sales training and made it "entertrainment," given it a millennial voice, made it ridiculously easy to learn on-demand style through social media platforms, and given sales consultants a sense of community, purpose, and the tools to crush their sales. Like us at www.facebook.com/exsellrev, call us at 813-787-7355, email at tlsisco@exsellerate.com, and visit us at www.exsellerate.com.