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Merrick, New York--“The customer is always right” is a well-worn term that is certainly known to retailers, who may or may not agree. The education program at Centurion 2012 has decided to explore this topic and perhaps find the true answer, with the help of renowned speaker Joy Baldridge, left.

“I want the Centurion attendees to know it will be a fun, energizing and motivating session with tons of practical and useful take-aways,” said Baldridge on her upcoming Centurion session. She also will host a Retailer Roundtable for one morning, offering attendees the chance to interact with her in a one-on-one situation.

Baldridge will tackle these topics as part of her “The Customer is Always Right” session: a strategic, yet natural, approach to handling challenging customer requests; building essential communications skills that will make each customer interaction lead to a win/win experience; and offering specific words, questions, and phrases that are persuasive and powerful to strengthen valued relationships and better understand, serve and relate to your customer.

“Joy offers an innovative session for our attendees,” said Centurion president Howard Hauben. “While the customer is always right concept may always be an enigma, there are strategies one can use to deal with customers to offer the best outcome.”

The 2012 Show begins Centurion’s Decade II with a move to Scottsdale, Arizona. Show dates are January 28 (arrival day) through January 31, 2012. For more information, please contact Howard Hauben at HH@CenturionJewelry.com or (516)377-5909. Visit Centurion online at www.centurionjewelry.com.