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CENTURION 2012 EDUCATION ROUNDTABLE PROGRAM FEATURES DAVID PETERS ON AMAZING CUSTOMER SERVICE January 11, 2012 (0 comments)
Merrick, New York–"My goal for the Amazing Customer Service Roundtable is to promote the sharing of ideas, encourage creative thinking and provide everyone that attends with actionable strategies to take back to their stores to positively impact their productivity and profitability,” said moderator David Peters of Jewelers of America, left.
Along with sharing ideas that work, Peters plans to cover the loyalty factors that keep customers coming back, the customer’s evolving perspective of customer service, how to exceed customer expectations through customer service, and what stands in the way of good customer service in most retail stores.
“Sharing successful strategies is one foundation of our retailer roundtables, along with our expert moderators like David Peters,” said Centurion president Howard Hauben. “Our attendees find these early morning experiences to be invaluable.”
The 2012 Show begins Centurion’s Decade II with a move to Scottsdale, Arizona. Show dates are January 28 (arrival day) through January 31, 2012. For more information, please contact Howard Hauben at hh@centurionjewelry.com or (516) 377-5909. Visit Centurion online at www.centurionjewelry.com.