Merrick, NY--It’s always hard for a retailer to disappoint a customer. It’s especially hard when it’s your customers standing in front of you and you must deal with them. In this week’s videos, you’ll hear actual responses to use with customers at times when you simply cannot accommodate a request. As always, customize them to work for you, so watch on! (For further reading, click here for some “don’ts” that are such egregious customer service errors it’s almost—but not quite—funny.)
How to Be A Class Act When Saying No To Clients | Marie Forleo
Say no by emphasizing what you CAN do rather than what you can’t do. The ‘scripts’ she provides offers you a great place to start with clients. Click here or on the image below to watch, then adjust it for your situation.
How to Say No Without Alienating Your Customer: Customer Service Training Videos | Don Crawley
Offer a smart solution, don’t just say no, says this video. While targeted for other industries, the info in this video works across the board. Click here or on the image below to watch.
What Do You Say? – Customer Service Training | Media Partners
Good role-playing here that offers you actual words to use, and also the power of ‘I’m sorry.’ Click here or on the image below to watch.