Sales Strategy
Enhancing Retail Customer Service: 12 Real-Life Examples April 23, 2023 (0 comments)
Ottawa, CA--Positive customer service examples are essential for retail businesses seeking to improve their in-store experience. Research by Shopify indicates that 58% of consumers report that outstanding past customer service influenced their purchasing decisions.
[Image via Shopify]
Numerous factors contribute to the in-store experience, such as merchandising, staff training, and atmosphere. However, customer perception is greatly influenced by the quality of customer service. Striving to provide the highest level of service and impress customers with each interaction is crucial; fortunately, you have complete control over the quality of service.
To enhance the customer service experience, Shopify compiled 12 real-life examples, highlighting the distinction between good and bad customer service:
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Add a personal touch
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Be transparent and educate customers
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Respond promptly to customer feedback
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Implement creative and unexpected return policies
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Provide workarounds when items are out of stock
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Build connections with local shoppers
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Recognize and reward loyal customers
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Proactively address online store shipping issues
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Offer "try before you buy" options for online shoppers
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Perfect your in-store greeting
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Send handwritten thank-you notes
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Streamline customer service across all channels
The article states that in 2023, customer service expectations are higher than ever, bringing both responsibilities and opportunities for store associates. Learning from these real-life examples can elevate your retail customer service and foster long-term customer loyalty.
To read the entire article from Shopify, click here.