Merrick, NY--Angry customers are pretty much the same no matter where you are. And salespeople that have to deal with them also are pretty much the same: human. The customer is upset, true, but when they're screaming at you, it's hard for you to not become upset as well. It's all about emotion on both sides and dealing with those emotions is part of the process of making things right. Here's a good primer for newbies or refresher for the seasoned sales pro on dealing with angry, emotional customers and finding the right solutions. Click here to watch.