Sales Strategy
How AI and Voice Tech Are Shaping the Future of Kiosks November 25, 2024 (0 comments)
Tampa, FL--AI-driven advancements in self-service kiosks are redefining the customer experience across quick-service restaurants (QSRs) and retail. The technology delivers smoother, more intuitive interactions, from faster order processing to personalized recommendations.
[Image via istockphoto.com]
Ahead of the Self-Service Innovation Summit (SSIS) in December, Steve Lieber, VP of Franchise Development at BurgerFi, shared his insights on the matter with Retail Customer Experience.
"AI has significantly improved self-service kiosks by making them more intuitive, faster, and able to offer personalized recommendations," Lieber explained in the interview. "It has also helped streamline order processing, leading to fewer errors and a better customer experience."
Lieber also highlighted how operators are leveraging AI to gain a competitive edge:
- Enhanced Recommendations: AI analyzes customer preferences to offer tailored upselling and cross-selling opportunities.
- Inventory Optimization: By identifying high-demand items, AI streamlines inventory management.
He advised operators to prioritize solutions seamlessly integrating into their systems, offering adaptability and ongoing support.
Addressing Challenges
While AI offers immense potential, implementation comes with hurdles. Lieber pointed out issues such as:
- Ensuring accurate order recognition across diverse accents and languages.
- Maintaining kiosk functionality during peak traffic.
- Balancing customer privacy with personalization
The Road Ahead
Looking to the future, Lieber predicts significant advances in AI capabilities for kiosks.
"AI in kiosks will become even more predictive, using data to better anticipate customer needs and preferences," he noted. 'Voice recognition and natural language processing will improve, leading to more conversational interactions. Kiosks will also likely become more connected, allowing for smoother multi-channel customer experiences."
For operators, Lieber stresses the importance of aligning AI solutions with their goals while adapting to evolving customer expectations.
Read the original interview at Retail Customer Experience.