Sales Strategy

Should You Hire The Superstar Or Ditch The Toxic Whiner? March 16, 2016 (0 comments)

Chicago, IL—When it comes to hiring and managing employees—especially in sales—so much emphasis is placed on finding, hiring, and keeping the superstars that companies often don’t realize how much a toxic employee costs.

Recent research by Dylan Minor of the Kellogg School of Management at Northwestern University shows that a company can actually boost its bottom line more by ditching the toxic workers than by hiring superstars. Toxic employees run the gamut from really bad (those who engage in behaviors that are unethical or illegal), to those whose behavior isn’t so extreme but whose negativity or shark-like behavior impacts the entire workplace.

Minor’s research found that hiring a superstar adds approximately $5,300 in value for their work above and beyond the average, but replacing a toxic worker even with a merely average worker saves a business upwards of $12,000 in lost productivity and turnover costs.

The article also describes a variety of predictors of toxic behavior and suggestions for managing it. To read the full article, click here.

Top image: theodysseyonline.com