Sales Strategy

The Sales Hunter: Easy Phone Sales Tips You Can Use Right Now March 05, 2015 (0 comments)

Omaha, NE—It’s rarely a salesperson’s favorite task, but the telephone can be a handy tool for building sales. Sales trainer Mark Hunter, author of TheSalesHunter.com, offers a list of tips that salespeople can use to make their phone time more effective:

1. Your tone of voice matters more than you think. If your voice lacks enthusiasm, why should the customer show interest in your call (or your product)?

2. Use the customer’s name. Hunter suggests three times in the course of the call (if it sounds natural, not forced.)

3. Show the same level of respect to the gatekeeper that you would to the customer.

4. Use descriptive words that paint a picture while you’re talking. (Luckily, that’s easy to do with all the beautiful jewelry in your store.)

5. If the phone call is important, stand up while you make it. It adds energy and focus that the customer can sense. Keeping a mirror on your desk to see yourself talking, and using your hands also can help boost your energy.

6. Never be first to hang up and be quiet while the other person disconnects. You never know when you might hear important information.

7. Focus on your call, not your computer. Don’t allow email, Facebook, etc. to distract you.

8. Reaffirm everything. Since you can’t see body language, confirm you’ve heard correctly.

9. Use open-ended questions to build dialog—just as if it were in person.

10. This may seem obvious, but use a quality phone and a good connection. Dropped calls, spotty cellular signals, or a weak handset on a landline all reflect poorly on your business.

For more of Hunter’s good phone sales tips, click here.

Top image: morningagclips.com