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Three Tips to Better Train Millennial Sales Associates |  March 02, 2016 (0 comments)


Merrick, NY—Millennials are a force in the workplace. Defined as those born in the late 80s and 90s, they may think, act and work differently than you do, especially if your demographic is a Baby Boomer or a Gen Xer.

Likely you have a Millennial on your staff and they may behave differently than other employees. While delving into their psyches could require many words and many hours, instead use these three methods to better manage them in the retail workplace.

1) Technology is your friend. Most millennials grew up multi-tasking and with a device in hand. Use this to your advantage.  Let them train on their phones or on a desktop. While you might prefer to read or listen, they prefer a screen and using that method will help your millennials retain information and use it behind the counter.

2) ‘Why’ is important, not just the ‘how.’ This is also considered a principal of adult learning. Share the ‘why’ of doing something and explain the reasoning behind it. Don’t just show them ‘how’. Instead combine and get better results.

3) Multiple training methods in smaller pieces get better results. Frankly, this tip works for all your employees, not just the younger ones. Some employees learn better when hearing, others when seeing and still others when doing. So use a variety of these methods to train your millennial employees. And KIS – Keep it Short. Train in smaller pieces, instead of an hour, do 15-30 minutes at a time.

Try these few tips to get better results when training – and work on improving your bottom line. 

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